ServiceLink brings technology to the close process


Home values ​​have risen in recent months and consumers are realizing that there is more equity in their home than expected. This awareness has increased the demand for lenders and wholesale brokers as borrowers look to refinance, cash in on refinancing, or leverage their home equity. The right mortgage service provider is essential to helping wholesale lenders and their brokers thrive in this ever-changing market.

ServiceLink, which is backed by Fidelity National Financial, addresses the unique needs of wholesale lenders by providing title insurance, appraisals, flood certificates and closing services. Regardless of lender size, ServiceLink’s proprietary EXOS technology, comprehensive industry experience and stability help lenders close quickly while providing a better borrower experience. Our nationwide presence coupled with a large supplier base makes ServiceLink a reliable wholesale partner.

“We provide title and closing services in all 50 states, and the broker works with exactly the same customer service team,” said Nicole Blosch, customer relationship manager for ServiceLink. “The broker knows they will get the same hours and the same levels of service regardless of the location of the property.

Over 50 years of securities industry expertise gives ServiceLink a unique insight into the needs of our wholesale customers. Our EXOS title technology delivers an expedited title decision and a definitive clear-to-close timeline in seconds. ServiceLink combines this cutting-edge technology with convenient customer service, proactive reporting to aid in pipeline management, and a deep understanding of broker processes and requirements.

“Brokers hate surprises. At ServiceLink, we’re committed to constant communication to ensure brokers are updated throughout the lifecycle of an order, ”said Brian Pidgeon, vice president, national sales manager, ServiceLink.

ServiceLink continues to combine technology and service in the closing process. Once a case is cleared to close, brokers and borrowers can schedule closing appointments – virtual, in-person, or hybrid – with EXOS Close. With EXOS Close, brokers are connected with the exact, real-time availability of local signing agents and can instantly schedule a closing appointment for any date and time they choose. ServiceLink’s extensive notarial network means we have vendors ready and waiting for closings, even during high volume times.

ServiceLink’s unique technology mortgage services also include appraisals. We have an evaluation team exclusively dedicated to the wholesale market, whose dedicated hands-on approach ensures that milestones and commitments are met. In addition to a website for ordering, including safe and secure credit card payment, real-time scheduling through EXOS Valuations improves efficiency. With EXOS Valuations, brokers and borrowers plan with the industry’s largest network of valuators, who have local market expertise and a history of superior valuation service. Customers can schedule their appraisal inspection quickly, without phone tags or other scheduling delays.

“The future of wholesale lending is a continued use of technology and innovation to help further streamline the lending process,” Pidgeon said. “ServiceLink is focused on developing greater real-time transparency in the appraisal experience, as well as improving the appraisal inspection process by capturing more information, including video, geocoding, digital sketches, all using mobile devices. “

As the country emerges from this historic rate market and the buying market continues to explode, wholesale lenders will continue to experience high volume. Whatever the industry’s future, ServiceLink’s national portfolio of mortgage services will continue to help lenders and their brokers effectively manage their volume and deliver a differentiated customer experience.

Brian Pidgeon, Vice-President

Brian Pidgeon has a 14 year career focused on evaluations with ServiceLink and is now Vice President and Director of National Sales.

NicoleHeadShot

Nicole Blocch, customer relations officer

Nicole Blosch supports her role as Customer Relationship Manager with ServiceLink with over 20 years in both the Loan and Title business.


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